Support for Your Front Office
Today's office is heavily reliant upon its computers, telephones, and other electronics. Busy office managers cannot afford to have their valuable staff inoperative. Accounting departments can be crippled when systems go down. We provide ongoing 24/7 service for established clients. We understand the adversity caused to companies when equipment stops doing its job -- at any hour. We strive to provide our customers with minimal or zero production downtime.

Receptionist Call Handling—Receptionist answers calls with custom greeting and makes non-managed transfers (no introduction, screening). Your Receptionist can answer frequently-asked questions, give directions, and give basic company info.

Filter Message—Every call is filtered, greeted with a custom welcome message, then promptly answered by a live Receptionist, like they were at your location. Callers that don’t need to speak with your Receptionist can dial your extension and reach you directly.

Multi-line System—Our high-tech, corporate-style phone system can handle multiple simultaneous calls. It’s the ultimate backup! No busy signals, frustrating call-waiting beeps, or going straight to voicemail. Every customer can speak to a live person! All you need is your existing phone number, plus an additional line for reaching you. No additional infrastructure or capital costs!

Call Routing—You can have your Receptionist route all your calls to anyone, anywhere. This routing is flexible and can be based on your schedule—weekends, after hours, traveling, etc. Requires 24 hours notification for changes.

Custom Call Tree—Provide callers with an interactive menu to help them quickly connect with the department or person they are trying to reach. Example: “For Sales please press 1, for Customer Service, please press 2…”

“Zero-out” feature—If callers need to reach a live CallNet Receptionist at any time during a recorded welcome message, they simply press zero. The Receptionist will answer your incoming call promptly, according to your instructions as if they are your employee.

“Follow me” option—Incoming calls are forwarded to a number of your choice, such as your home, office or cell. If you are unavailable at the first number, callers are automatically directed to your second number. Callers only dial one number to reach you. Requires a FOS voicemail box.

Conference Calling—Host inbound conference calls for up to 15 phone lines through your Receptionist. Company conference bridge numbers are also available.

Voicemail—Customize your own voicemail box. You can be notified when you get new voicemail messages, listen to them on the Internet, and forward them to anyone like an email. 3 voicemail boxes are included (more can be added).

Unified Messaging—One place to check your voicemail and faxes through your existing web browser. No special software is needed! View faxes and listen to voicemail on the Internet from anywhere, anytime!